Returns & Shipping Protection Policy
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Customer satisfaction is at the core of our service. If you are not completely satisfied with your purchase, our return and protection policy ensures your rights and our responsibilities are clearly outlined.
Returns
We accept returns within 14 calendar days of delivery. To be eligible for a return, the item must be:
- Unused and in original condition
- Returned in its original packaging with all tags, labels, and accessories
- Accompanied by proof of purchase (order confirmation or invoice)
Once your return is received and inspected, a refund will be issued to your original payment method within 5 business days.
Please note: Refunds exclude any original shipping charges unless the return is due to a product defect or order error on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, faulty, or incorrect.
We strongly recommend using a tracked and insured delivery method, as we cannot accept responsibility for lost or damaged return parcels.
Covered Shipping Protection
At checkout, customers may opt into Covered Shipping Protection, which offers added security for your delivery:
- This protection ensures a replacement or refund in the event that your parcel is confirmed lost or stolen by the courier.
- If this coverage is declined at checkout, [Your Brand Name] cannot guarantee reimbursement for lost or stolen shipments.
To initiate a return or file a claim under Covered Protection, please contact our customer support team with your order number and issue details. We are here to assist and resolve matters promptly.